Faq

What are standard check out and check in time for this Chiusi hotel? 
Check-in from 2pm to 7pm - Check-out until 10:30am
Please contact us for any special arrival time.
 
Accepted credit cards
Visa, Euro/Mastercard, CartaSi
To confirm the reservation, we kindly ask you to provide us with your credit card number (Visa or Mastercard) with the exp. date as well as a mobile phone number. 
The credit card information will be used only as guarantee. 
 
Cancellation policy
Within 6 days before arrival no penalty, from 6 to 1 day before arrival penalty of 1 night, in the event of No-Show we will charge the full amount.
 
Can I have a late check out? 
Please contact us directly if you have any specific time constraints. 
 
How many people can stay in one room? 
The largest rooms can accommodate 4 guests.
 
Is it possible to book a double room for single use? 
Yes. 
 
Are baby cots available for the rooms? 
Rollaways and cribs may be available and should be requested at the time of booking; fees may apply.
 
Do you have special facilities and services available for disabled travelers? 
Room access only – no specialized services.
 
Are pets allowed in the Hotel?
Pet and dogs of small-medium size are well accepted only in the Independent Villa;
A 100€ Pet Fee will be charged at the check out.
 
Do you have non-smoking rooms? 
All rooms are non smoking.
 
Do I have to pay extra taxes? 
No, taxes and service charges are also included with the exception of the Visitor's tax (€ 1 per adult/night). 
 
Do special offers have a different cancellation policy? 
Yes, reservations made using our special offers can not be modified or cancelled as soon as they have been confirmed. Once your booking is made the total charge for your stay must be paid via wire transfer or credit card. For any other special offer, please refer to the related cancellation policy.
 
Does the hotel offer Internet access? 
The hotel offers free internet access and Wi-Fi outdoors and indoors.